COMPLETE RULES AND REGULATIONS
Welcome to WAVE ISLAND Park. For your safety and to ensure you a pleasant visit to the Park, we ask that you comply with the following rules and regulations:
1. ACCESS TO THE PARK
1.1. Access control
For security reasons, Les Parcs du Sud reserves the right to inspect, visually or with specific equipment, your clothing, coats and personal effects at the park’s entrance and within its grounds. These inspections may be outsourced to a security firm if necessary. In the event that a visitor refuse inspection, Les Parcs du Sud reserve the right to refuse the visitor access to the Park.
Please note that the following items are prohibited on the Park grounds:
– Illegal and/or hazardous substances, alcoholic beverages, glass bottles, dangerous objects (in particular, any offensive or defensive weapons regardless of category) as well as any type of object or toy resembling a firearm, that could jeopardize the safety of visitors.
– Any object likely to disturb visitors (vuvuzela, megaphones, horns, whistles, etc.).
– Recreational objects such as drones or any other remote- or radio-controlled toy.
– Any object that Les Parcs du Sud may consider to be inappropriate or disruptive.
1.2. Large Objects
Large or bulky objects – in particular luggage, suitcases larger than 55cm x 40cm x 25cm (including pouches, wheels and handles) as well as any size cooler – are not allowed beyond the Park’s foot baths. Groups who have reserved in advance may leave these objects in the hut(s) they have been allocated. We recommend that visitors bring none of these objects or that they use the lockers designated for this purpose located at the Park entrance. Apart from these lockers, employees of Les Parcs du Sud working at the Park are not authorised to hold your articles. Pushchairs are authorised outside of the attractions.
1.3. Transport Devices
Unless a medical certificate is presented, it is prohibited to enter the Park with, and/or to use, roller skates, bicycles, scooters or any other type of transport device, motorised or not, without explicit written authorisation from management.
Proper attire is required in all circumstances. We also reserve the right, at our discretion and at all times, to refuse entrance or to accompany outside the Park grounds any person wearing attire, make-up or tattoo(s) that may offend or upset children or family audiences, or which Les Parcs du Sud may consider to be inappropriate and/or which may foster interactions with or disturb other visitors by impersonating characters in costume. Any clothing that drags on the ground is prohibited. Any attire of a religious nature is prohibited within the Park premises.
For safety reasons, any attire that totally covers the face is prohibited excepting that worn for medical reasons. Wearing costumes or masks is prohibited for visitors aged 12 or older (excepting medical reasons). When worn by younger children, masks must enable clear and permanent peripheral vision and allow others to clearly see the child’s eyes. Access to the Park may be refused in the event of non-compliance with these dress requirements. For any special private events, specific rules and regulations may apply. Please take note of any information on the dedicated resources concerning these events.
Bathing suits and trunks are the only permitted attire for water activities. Street attire, such as cotton underwear, and full-body suits like burkinis, is prohibited. “String” bathing suits and “topless” suits are prohibited. Lycra and anti-UV swimwear are authorised above the knees and up to the elbows.
Children under the age of 12 must be accompanied by a parent or responsible adult in order to purchase admission and enter the Park. They must be under adult supervision at all times.
Les Parcs du Sud reserves the discretionary right to prohibit access to attractions by children under the age of 7 who are not accompanied by an adult. Consequently, unaccompanied children must comply with verification of their height and age upon entering attractions. Regardless of age, minors are the responsibility of their parents or guardians, who are accountable for any damages they may cause.
Unaccompanied minors between the ages of 12 and 17 may enter the Park on their own upon providing a discharge form signed by their guardian (parents, etc.).
This discharge is available at the sales points or may be downloaded here.
Support animals for people with disabilities are the only animals allowed within the Park. They must be on a leash and remain in their owner’s custody at all times. Animals are not allowed on attractions.
We ask that you not feed the birds or, generally speaking, any wild animals that you may encounter. We also ask that you throw all trash in the designated bins.
1.7. Validity of Admission Tickets
You agree to verify and comply with the conditions governing the validity of the admission ticket to the Park.
Any bracelet cut or given to another person shall no longer be valid at the Park; the holder is therefore not entitled to any services.
1.8. Exit and Re-entry
Should you want to leave and subsequently re-enter the Park on the same day, check with an employee before leaving that you have all the elements necessary for re-admission (tickets, stamp, bracelet, etc.).
2. HEALTH AND SAFETY GUIDELINES
2.1. Public Conduct
Theft, public disturbance, verbal and physical violence (particularly with a view to obtaining someone else’s tube), fighting, insulting language, fraud, scams, drunken or immoral behaviour, maliciousness, non-compliance with queuing, intrusion in areas reserved for the personnel, non-compliance with security instructions or the Park’s rules and regulations, racism, etc. may compel Les Parcs du Sud to intervene and take appropriate measures, including informing the police, filing a complaint or escorting the visitor outside the Park, with no compensation, reimbursement or any other form of redress. Should it be necessary to escort a visitor outside the Park, Les Parcs du Sud reserve the right to remove from the Park all or any members of the visitor’s group, companions and/or members.
Each employee of Les Parcs du Sud is authorised to remind visitors of the rules and regulations and to ensure they are respected. If necessary, they may report the visitor to security, which will then intervene and take the appropriate measures. For safety reasons, reckless horseplay or running is prohibited. We ask that you respect the cleanliness of the premises and installations for your own pleasure and comfort.
Excepting groups holding reservations and with a quote specifying the contrary, group meals requiring special logistics (cooler, table, bulky packages, etc.) are prohibited within the Park grounds. A picnic area is located close to the Park entrance. For everyone’s comfort and safety, it is prohibited to eat, drink, or take photos using a flash or videos with lighting while in the attractions or waiting in queue.
Only foods for children under 4 years old as well as for people with allergies, who are able to substantiate their condition with a medical certificate, are permitted beyond the foot baths. Any other form of food from outside the Park is prohibited on the premises but may be left in the lockers (which are not refrigerated). Food and beverages left in the lockers may, under no circumstances, be consumed on the Park’s terraces. A picnic area is located close to the Park entrance. Plastic bottles of water are permitted on the Park’s premises.
2.2. Evacuating the Park
Management reserves the right to limit or refuse access to the Park should the visitor rate be too high or to evacuate the Park for security reasons or in the event of “force majeure”, more particularly, at the first sound of thunder in case of storm.
Evacuation for security reasons may be conducted with no prior notice and shall not entitle any visitor to financial or other compensation.
2.3. Theft and Damage to Visitors’ Belongings
In addition, Les Parcs du Sud reserves the discretionary right to forbid access to any person whose behaviour is likely to threaten their safety, the safety of other visitors or that of the attractions and entertainment venues.
2.5. Smoking is Forbidden
The open and covered areas of the Park are non-smoking; outdoor smoking areas have been specially designated for our smoking guests. This rule applies as well to electronic cigarettes.
2.6. Video Surveillance
The site is equipped with a video surveillance system operated by Les Parcs du Sud. This video surveillance is designed to ensure the security of people and property. Les Parcs du Sud is responsible for managing the system in accordance with the laws and regulations in effect. Articles L 251-1 and following of the French Code of National Security. Information and access to images may be requested from the security officer: firstname.lastname@example.org.
2.7. Abandoned Objects
Les Parcs du Sud reserves the right to manage abandoned objects in an appropriate manner in collaboration with the competent authorities.
3. ACCESSIBILITY OF ATTRACTIONS, ENTERTAINMENT, RESTAURANTS, SHOPS AND OTHER ESTABLISHMENTS
3.1. Visitor Responsibility
For reasons of security, the accessibility and participation in certain attractions requires good physical condition and health, normal blood pressure, no issues with the heart, back, neck or motion sickness, or any other health condition or disability liable to be worsened by the experience. In this respect, each visitor agrees to having verified their state of health before coming to the Park and to having reviewed the warnings, access conditions and security regulations in brochures and on websites as well as the information at each attraction or in guides, and having listened to Park employees’ instructions. The restrictions relating to health issues and safety concerns do not constitute discriminatory practices.
For security reasons prescribed by slide manufacturers, certain restrictions regarding participants’ size and shape may limit access to some attractions.
3.3. Access for Pregnant Women and People with Disabilities
Pregnant women and people with permanent or temporary disabilities, as well as any person benefiting from the right of priority in queues, should be familiar with the risks, conditions, restrictions and terms of access regarding our attractions, either by stopping at our Visitors’ Centre or asking our operators at the Park, or reading the information on our website before their visit.
3.4. Photosensitive Visitors
The attractions and entertainment that use lighting effects may be problematic for photosensitive people and should therefore be avoided (like the slides: PSYCHEDELIK or RAINBOW RACE).
3.5. Closing and Delayed Opening
The Park, as well as certain shows, attractions, parades, restaurants, shops and establishments, are seasonal in nature and may be closed or delayed in opening for reasons of adverse weather (storm and/or wind and/or rain), safety conditions or repair works. Visitors are informed that certain venues may be closed with no prior notice; this shall not entitle any visitor to financial or other compensation.
When an attraction or the Park itself is closed to the public, it is forbidden to access their area. Management accepts no responsibility in the event of accident due to non-compliance with this regulation.
4. BAN ON ALL UNAUTHORISED COMMERCIAL ACTIVITY
4.1. Hawking Goods and Distributing Flyers
Generally speaking, the sale of all goods and/or the provision of all services within the Park, as well as the distribution of tracts, flyers and other printed materials or posters, by visitors is strictly prohibited. The resale of Park admission tickets is prohibited.
4.2. Photographs, Recordings and Copies
Any image, video, recording or photograph taken by a visitor within the Park’s grounds may exclusively be used only for personal and non-commercial use unless Les Parcs du Sud grants explicit prior written authorisation.
5.1. Means of payment
Les Parcs du Sud does not accept payment by cheque.
5.2. Car park
Car parks are managed by the municipality. Please contact it directly for any information or claims.
For further information to prepare for your visit, please see our HEALTH AND SAFETY page.